pk11 Privacy Policy

1. Introduction

pk11 ("the Platform", "we", "us", "our"), operating through pk11.biz, is committed to protecting the privacy and personal data of all users ("you", "the User") who access or use our online casino and sports betting services. This Privacy Policy describes what personal data pk11 collects from you, how that data is used, who it is shared with, how it is protected, how long it is retained, and what rights you have in relation to your data.

By registering an account with pk11 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should not use the pk11 platform. For questions about this policy, contact pk11 support at [email protected].

2. Personal Data We Collect

2.1 Registration Data

When you create a pk11 account, we collect the information you provide during registration, which may include your full name, date of birth, residential address (including city – Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, or other), Pakistani mobile number, and email address.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations and to verify your age and identity, pk11 may request and collect copies of government-issued identification documents (such as your CNIC or passport), proof of address documents, and proof of payment method ownership.

2.3 Financial Transaction Data

pk11 collects records of all deposits and withdrawals made through your account, including the payment method used (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, or USDT), transaction amounts in PKR or equivalent, timestamps, and transaction reference numbers.

2.4 Gaming and Betting Activity Data

We collect records of your gaming sessions and betting activity on pk11, including games played, bets placed, wager amounts, outcomes, bonus usage, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

2.5 Technical and Device Data

When you access pk11, we automatically collect certain technical data, including your IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This data is used to maintain platform security and improve the user experience.

2.6 Communications Data

If you contact pk11 support via live chat or email, we retain records of those communications for quality assurance, training, and dispute resolution purposes.

3. How We Use Your Personal Data

pk11 uses the personal data described above for the following purposes:

pk11 does not use your personal data for automated profiling that produces legal or similarly significant effects without human oversight.

4. Legal Basis for Processing

pk11 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to operate your pk11 account and deliver the services you have requested, including game access, payment processing, and support.
• Legal obligation: Processing required to comply with applicable regulations, including AML laws, KYC obligations, and any regulatory reporting requirements applicable to pk11's operating licence.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where pk11's interests do not override your fundamental privacy rights.
• Consent: Processing for marketing communications, where you have provided explicit consent. You may withdraw this consent at any time by contacting pk11 support.

5. Data Sharing and Disclosure

5.1 Payment Processors

To process deposits and withdrawals, pk11 shares the minimum necessary financial and identity data with payment service providers including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT network processors. These providers are bound by their own privacy policies and contractual obligations with pk11.

5.2 Game Providers

Live dealer studios and slot game providers may receive session tokens and pseudonymised player identifiers necessary to deliver game content. They do not receive your name, contact details, or payment information.

5.3 Regulatory and Legal Disclosure

pk11 may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required by applicable law, a valid legal order, or as necessary to investigate suspected fraud, money laundering, or other illegal activity.

5.4 No Sale of Data

pk11 does not sell, rent, or trade your personal data to any third party for independent marketing, advertising, or commercial purposes.

6. Cookies and Tracking Technologies

pk11 uses cookies and similar tracking technologies on pk11.biz. Cookies are small text files stored on your device when you visit a website. pk11 uses the following categories of cookies:

• Essential cookies: Required for the platform to function. These include session management and authentication cookies. They cannot be disabled without preventing login and core platform features.
• Analytics cookies: Used to understand how users navigate pk11, including pages visited and features used. This data is aggregated and does not identify individual users.
• Preference cookies: Used to remember your display and language preferences across sessions.

You can manage non-essential cookies through your browser settings. Disabling all cookies will prevent you from logging in to your pk11 account.

7. Data Security

pk11 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, access controls limiting internal data access to authorised personnel on a need-to-know basis, regular security assessments of platform infrastructure, and secure hashing of account passwords. No method of electronic storage or transmission is completely secure. In the unlikely event of a data breach that poses a risk to your rights, pk11 will notify affected users in accordance with applicable legal obligations.

8. Data Retention

pk11 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to regulatory retention obligations. Account and transaction data is typically retained for five (5) years following account closure, in line with standard AML regulatory requirements. Communications data is retained for two (2) years. Technical and device data used for security purposes is retained for twelve (12) months. Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

9. Your Rights

Subject to applicable law and regulatory constraints, you have the following rights in relation to your personal data held by pk11:

• Right of access: You may request a copy of the personal data pk11 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restrict processing: You may request that pk11 restrict the processing of your data in certain circumstances.
• Right to withdraw consent: Where processing is based on consent (e.g. marketing emails), you may withdraw that consent at any time.
• Right to data portability: You may request a copy of data you have provided to pk11 in a commonly used machine-readable format.

To exercise any of these rights, contact pk11 support at [email protected]. pk11 will respond to verifiable requests within a reasonable timeframe, and in any event within 30 days. We may need to verify your identity before processing a rights request.

10. Children's Privacy

pk11 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that a minor has created an account or provided personal data, we will close that account immediately and delete the associated data. If you believe a minor has used pk11, please notify us immediately at [email protected].

11. International Data Transfers

Some of pk11's service providers, including game studios and payment infrastructure providers, may operate infrastructure outside Pakistan. Where personal data is transferred to a third country, pk11 ensures appropriate safeguards are in place, including contractual clauses requiring the recipient to protect your data to a standard equivalent to that applied by pk11. By using pk11, you consent to transfers of your data as necessary to provide the platform's services.

12. Third-Party Links

The pk11 platform does not contain links to third-party websites other than those of pk11's own service providers accessed through the platform's operational features. pk11 is not responsible for the privacy practices of any third-party services that may be accessed independently by the User outside of the pk11 platform.

13. Updates to This Privacy Policy

pk11 reserves the right to update this Privacy Policy at any time. The revised policy will be published on this page with an updated effective date. Where changes are material, pk11 will notify registered users by email or in-account notification. Your continued use of pk11 following the publication of a revised policy constitutes acceptance of those changes.

14. Contact and Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the pk11 data enquiries team via live chat (available 24/7 from your account dashboard) or by email at [email protected]. We aim to respond to all privacy-related enquiries within 48 hours.